Introduction

The TicketVoid transaction serves the purpose to void an existing ticket. The ticket to void is specified by its 13 digit ticket number. If the ticket specified is part of a conjunctive set, all tickets belonging to the set are voided.

In addition to the ticket number, the following data is required:

  • the record locator of the PNR the ticket was issued for
  • the IATA number and pseudo city code of the agency requesting the void
GDSrules for latest point in time when a ticket can be voided
Amadeus (1A)until the end of the business day (23:59)
Apollo (1V) same day of issue (23:59)
Galileo (1G)same business day (23:59)
Sabre (1W)

depending on whether sale via ARC or BSP:

  • ARC (see tktfo195 in FormatFinder): Until midnight the day after ticket issuance
  • BSP (see tktfo196 in FormatFinder): Until the end of the business day (23:59)
Worldspan (1P)no information available

Until 12:00 PM local time of the agency at the day of issuance, tickets can be voided. Afterwards, payment information is transferred to ARC / BSP and a void is not possible any more, but a refund or exchange is required.

Schema & Definition

Find per request and response message:

  • visual and textual representations of the XML schemas, which are easier readable
  • minimum and a maximum elements example to start from to create example messages
  • the pure XML schema file (.xsd)