Introduction
The TicketVoid transaction serves the purpose to void an existing ticket. The ticket to void is specified by its 13 digit ticket number. If the ticket specified is part of a conjunctive set, all tickets belonging to the set are voided.
In addition to the ticket number, the following data is required:
- the record locator of the PNR the ticket was issued for
- the IATA number and pseudo city code of the agency requesting the void
| GDS | rules for latest point in time when a ticket can be voided |
|---|---|
| Amadeus (1A) | until the end of the business day (23:59) |
| Apollo (1V) | same day of issue (23:59) |
| Galileo (1G) | same business day (23:59) |
| Sabre (1W) | depending on whether sale via ARC or BSP:
|
| Worldspan (1P) | no information available |
Until 12:00 PM local time of the agency at the day of issuance, tickets can be voided. Afterwards, payment information is transferred to ARC / BSP and a void is not possible any more, but a refund or exchange is required.